Privacy Policy

Effective from: March 2026

Royal King Seeds (“we,” “our,” or “us”) is committed to handling your personal information responsibly and transparently. This policy describes our data collection, usage, and protection practices and has been prepared in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and the eight conditions for lawful processing it sets out, which are overseen by the Information Regulator (South Africa).

What Personal Information We Gather

When you interact with our website or place an order, we may collect the following categories of personal information:

Identity details: your name and email address, provided during checkout or when you contact us.
Delivery details: your postal address, supplied so we can dispatch your order via a tracked courier.
Transaction details: payment card type and last four digits (full card numbers are never stored on our servers — they are handled exclusively by PCI-DSS-compliant payment processors).
Browsing data: IP address, browser type, pages visited, and referring URL, gathered automatically through cookies and analytics tools.

Purpose of Data Collection

Your information is used for the following purposes:

Processing and fulfilling your orders, including generating shipping labels and tracking numbers.
Communicating dispatch updates, delivery confirmations, and responding to support enquiries.
Improving our website functionality, product range, and overall customer experience through aggregated analytics.
Complying with applicable South African legal obligations.

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Data Security Measures

We protect your information through industry-standard security controls:

TLS/SSL encryption on all data transmitted between your browser and our servers.
Payment handling delegated to PCI-DSS-compliant processors — we never store complete card details.
Access to personal data restricted to authorised personnel on a need-to-know basis.
Regular security reviews and software updates to our hosting environment.

Cookies & Tracking Technologies

Our site uses cookies to maintain essential functionality (e.g., your shopping cart) and analytics cookies that help us understand visitor behaviour. You may disable cookies via your browser preferences; however, doing so may impair certain features of the site.

Your Rights Under POPIA

As a data subject in South Africa, the Protection of Personal Information Act 4 of 2013 (POPIA) affords you specific rights regarding your personal information:

Access (section 23): You may request confirmation of whether we hold personal information about you, and a record or description of it.
Correction (section 24): You may ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained.
Objection (section 11(3)): You may object, on reasonable grounds, to our processing of your personal information.
Direct marketing (section 69): You may withdraw consent to electronic direct marketing at any time.
Complaints: If you believe we have breached POPIA, you may complain to us or to the Information Regulator (South Africa) at inforegulator.org.za.

To exercise any of these rights, email support@royalkingseeds.co.za.

Data Retention

We retain order-related data for as long as reasonably necessary to fulfil our obligations and comply with South African tax and record-keeping requirements. You may request deletion of your account data at any time, subject to legal retention obligations.

Contact Us About Privacy

For any enquiries related to this policy or your personal data, reach out to us at support@royalkingseeds.co.za or message us on WhatsApp at +1-844-766-8320 (Mon-Fri, 9 AM - 5 PM SAST).